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LWL-Klinik Hemer – Hans-Prinzhorn-Klinik

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Birgit Malow

Beauftragte für Qualitäts-und Projektmanagement

Frönsberger Straße 71
58675 Hemer

Phone: 02372 -861-8187
Mail: gro.lwl@wolam.tigrib

Birgit Malow

Beauftragte für Qualitäts-und Projektmanagement

Frönsberger Straße 71
58675 Hemer

Phone: 02372 -861-8187
Mail: gro.lwl@wolam.tigrib

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes