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Rheumaklinik Ostbayern

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Stefan Streit

Leiter externe Kommunikation

Waldstraße 14
94072 Bad Füssing

Phone: 08541 -206-342
Mail: ed.uassap-eg@tiertss

Advocates

Hans Rau

ehemaliger Ärztlicher Leiter

Waldstraße 14
94072 Bad Füssing

Phone: 08533 -99-0
Mail: ed.retsneumlahttor-suahneknark@gnafpme

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes