Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Elisabeth Stühler
Servicemanagement/ Prozesseignerin Beschwerdemanagement
Ludwigstraße 1
97421 Schweinfurt
Phone:
09721
-574842-
Mail:
ed.fesoj@ecivres
Advocates
Norbert Wahler
ehemaliger Lehrer der Krankenpflegeschule
Ludwigstraße 1
97421 Schweinfurt
Phone:
09721
-570-
Mail:
ed.fesoj@rehcerpsreufnetneitap
|
Anonymous input options exist: Yes Website of the contact form |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |