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Krankenhaus Mara gGmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes
Explanations

Team Qualitäts- und Risikomanagement: Beschwerdehotline 0521 772 77777


Contact persons

Kira Stracke

Leitung Stabsstellen Qualitäts- und Risikomanagement


33546 Bielefeld

Phone: 0521 -772-77777
Mail: ed.bkve@eniltoh

Advocates

Friedhelm Domke

Patientenfürsprecher


33546 Bielefeld

Phone: 0521 -772-77264
Mail: ed.bkve@rehcerpsreuf-tap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes