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Arabella-Klinik GmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: No

Contact persons

Martin Geiger

Qualitätsmanagement

Arabellastraße 5
81925 München

Phone: 089 -922092-0
Mail: ed.kinilkallebara@ofni

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes