Complaint management
| Structured complaint management was introduced: Yes |
|
Niederschwellig über die Station, telefonisch oder über die Homepage des Klinikums an das Qualitätsmanagement |
| Written concept exists: Yes |
|
Strukturierter Prozess |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Sylvie Schraut
Leitung Qualitäts- und Risikomanagement, Patientensicherheitsbeauftragte
Bismarckstraße 23
87700 Memmingen
Phone:
08331
-70-1587
Mail:
ed.negnimmem-mukinilk@eivlys.tuarhcs
Advocates
Edeltraud Sulik
Patientenfürsprecherin
Bismarckstraße 23
87700 Memmingen
Phone:
08331
-70-2895
Mail:
ed.negnimmem-mukinilk@tairaterkes
|
Anonymous input options exist: Yes Website of the contact form |
|
Patient surveys were conducted: Yes Website for the patient survey |
|
Referral surveys were conducted: Yes Website for the referrer survey |