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Harzklinikum Dorothea Christiane Erxleben, Standort Wernigerode

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Juliane Michaelis

Qualitätsmanagement

Phone: 03943 -61-1214
Fax: 03943-61-1313
Mail: moc.mukinilkzrah@mq

Advocates

Petra Marquardt

Patientenfürsprecherin

Phone: 03943 -61-1130
Fax: 03943-61-1313
Mail: moc.mukinilkzrah@rehcerpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes