Psychiatrisches Krankenhaus Rickling

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Michael Kosmahl

Sozialpädagoge

Daldorfer Straße 2
24635 Rickling

Michael Kosmahl

Sozialpädagoge

Daldorfer Straße 2
24635 Rickling

Anonymous input options exist: Yes

Schriftliche Abgabe in dafür vorgesehene Briefkästen und in der Poststelle des Psychiatrischen Zentrums.

Patient surveys were conducted: No

Referral surveys were conducted: No