Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Stefan Scharnetzki
Klinikgeschäftsführung
Phone:
04721
-78-1210
Fax: 04721-78-471200
Mail:
ed.tiehdnuseg-soileh@lepmeh.samoht
Stefan Scharnetzki
Klinikgeschäftsführung
Phone:
04721
-78-1210
Fax: 04721-78-471200
Mail:
ed.tiehdnuseg-soileh@lepmeh.samoht
Advocates
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |