Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Edeltraud Schnelzer
Beschwerdemanagementbeauftragte
Schwarzmaierstraße 21
94481 Grafenau
Phone:
08551
-977-1110
Fax: 08551-977-1111
Mail:
ed.nekinilk-grf@tnemeganamedrewhcseb
Advocates
Ludwig Lankl
Patientenfürsprecher
Schwarzmaierstraße 21
94481 Grafenau
Phone:
08551
-977-1110
Fax: 08551-977-1111
Mail:
ed.nekinilk-grf@sfp
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |