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Evangelisches Klinikum Bethel gGmbH - Standort Johannesstift

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes
Explanations

Das Team Qualitäts- und Risikomanagement ist unter der Beschwerdehotline 0521/772 -7777 zu erreichen.


Contact persons

Kira Stracke

Leitung Stabstelle Qualitäts- und Risikomanagement

Phone: 0521 -772-77777
Mail: ed.bkve@eniltoh

Advocates

Michael Barenberg

Patientenfürsprecher

Phone: 0521 -772-75070
Mail: ed.bkve@sennahoj-rehcerpsreuf-tap

Paul Siebold

Patientenfürsprecher

Phone: 0521 -772-75070
Mail: ed.bkve@sennahoj-rehcerpsreuf-tap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes