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Deutsches Rotes Kreuz Krankenhaus Chemnitz-Rabenstein

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Torsten Schmuhl

Verwaltungsleiter

Unritzstraße 23
09117 Chemnitz

Phone: 0371 -832-1301
Mail: ed.shk-krd@netsrot.lhumhcs

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes