Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Petra Reinecke
QMB
Landrat-Beushausen-Str. 26
31061 Alfeld
Phone:
05181
-707-9339
Mail:
ed.soema.dlefla@lfp.ierp
Advocates
Thomas Fiedler
Mitglied der Stiftung Freunde des Krankenhauses
Landrat-Beushausen-Str. 26
31061 Alfeld
Phone:
004917630065253
-004917630065253-004917630065253
Mail:
moc.liamg@dlefla.rehcerpsreufnetneitap
Anne Korsen
Vertretung Patientenfürsprecher
Landrat-Beushausen-Str. 26
31061 Alfeld
Phone:
05181
-7070-
Mail:
moc.liamg@dlefla.rehcerpsreufnetneitap
| Anonymous input options exist: Yes |
|
Patient surveys were conducted: Yes kontinuirlich |
| Referral surveys were conducted: No |