Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Ida-Anna Bienhoff-Topp
Beschwerdemanagement
26586 Aurich
Phone:
04941
-94-1151
Mail:
ed.k-e-u@ppot-ffohneib.anna-adi
Advocates
| Anonymous input options exist: Yes |
| Patient surveys were conducted: No |
| Referral surveys were conducted: No |