Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
URL
lmth.reg_xedni/tnemeganam_edrewhcseb_bol/tiehrehcis_teatilauq/ed.ediehnroh-kinilkhcaf//:sptth
Contact persons
J. Weissinger
Qualitätsmanagementbeauftragte
Phone:
0251
-3287-392
Mail:
ed.ediehnroh-kinilkhcaf@regnissiew.snej
J. Weissinger
Qualitätsmanagementbeauftragte
Phone:
0251
-3287-392
Mail:
ed.ediehnroh-kinilkhcaf@regnissiew.snej
C. Hoffmann
Qualitätsmanagementbeauftragte
Phone:
0251
-3287-504
Mail:
ed.ediehnroh-kinilkhcaf@nnamffoh.latnahc
Advocates
B. Schulze-Rauber
Patientenfürsprecherin
Phone:
0251
-3287-0
Fax: 0251-3287-6006
Mail:
ed.bew@hkf-rehcerpsreufnetneitap
|
Anonymous input options exist: Yes Website of the contact form |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |