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Immanuel Klinikum Bernau Herzzentrum Brandenburg

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Daniela Zacharias

Koordinatorin Qualitätsmanagement

Ladeburger Straße 17
16321 Bernau

Phone: 03338 -694925-
Mail: ed.nenitreblaleunammi@sairahcaz.aleinad

Explanations

Der Patientenfürsprecher steht unseren Patienten*innen jeden 3. Mittwoch im Monat in der Zeit von 13.00 Uhr bis 15 Uhr zur Verfügung.


Advocates

Lutz Haertel

Patientenfürsprecher

Ladeburger Straße 17
16321 Bernau

Phone: 03338 -694440-
Mail: ed.leunammi@rehcerpsreufnetneitap.uanreb

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No