Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Andre Calabretta

Risikomanagement

Phone: 030 -8102-1010
Fax: 030-8102-41010
Mail: ed.tiehdnuseg-soileh@atterbalac.erdna

Advocates

Joachim Walter Klinker

unabhängiger Patientenfürsprecher

Phone: 030 -8102-1345
Fax: 030-8102-41009
Mail: ed.nilreb@bve.soileh-ftap

Anonymous input options exist: Yes
Website of the contact form
Patient surveys were conducted: Yes
Website for the patient survey
Referral surveys were conducted: Yes