Structured complaint management was introduced: Yes |
Written concept exists: Yes |
Handling of oral complaints is regulated: Yes |
Handling of written complaints is regulated: Yes |
Time targets for acknowledgement are defined: Yes |
Andre Calabretta
Risikomanagement
Phone:
030
-8102-1010
Fax: 030-8102-41010
Mail:
ed.tiehdnuseg-soileh@atterbalac.erdna
Joachim Walter Klinker
unabhängiger Patientenfürsprecher
Phone:
030
-8102-1345
Fax: 030-8102-41009
Mail:
ed.nilreb@bve.soileh-ftap
Anonymous input options exist: Yes Website of the contact form |
Patient surveys were conducted: Yes Website for the patient survey |
Referral surveys were conducted: Yes |