Luisenklinik Tagesklinik Radolfzell

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Carolyn Sarnes

Qualitätsmanagementbeauftragte

Strandbadstr. 10
78315 Radolfzell

Anonymous input options exist: Yes

Patient surveys were conducted: No

Referral surveys were conducted: No

Aufgrund mangelnder Rückmeldungen wurden die Einweiser Befragungen eingestellt.