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Städtisches Klinikum Görlitz gGmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Diana Friede

Leiterin Stabsstelle QM/RM

Girbigsdorfer Straße 1-3
02828 Görlitz

Phone: 03581 -37-3051
Fax: 03581-37-1556
Mail: ed.ztilreog-mukinilk@anaid.edeirf

Advocates

Heidrun Fichtner

Ehrenamt

Girbigsdorfer Straße 1-3
02828 Görlitz

Phone: 03581 -37-1133
Fax: 03581-37-1215
Mail: ed.ztilreog-mukinilk@rehcerpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes