Behandlungszentrum Aschau GmbH, 83239 Aschau i.Ch., Bernauer Straße 18

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Evi Gossner

Sekretariat der Geschäftsführung

Bernauer Straße 18
83229 Aschau im Chiemgau

Phone: 08052 -171-0
Fax: 08025-171-2099
Mail: ed.uagmeihc-zik@ofni

Ursula Danner

Assistenz der Geschäftsführung

Bernauer Straße 18
83229 Aschau im Chiemgau

Phone: 08052 -171-0
Fax: 08025-171-2099
Mail: ed.uagmeihc-zik@ofni

Anonymous input options exist: Yes

Patient surveys were conducted: Yes

Referral surveys were conducted: No