Städt. Krankenhaus Maria-Hilf Brilon gGmbH

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Reimund Siebers

Risikomanagement

Elisabeth Appelhans

Patientenfürsprecherin

Phone: 02961 -780-0
Fax: 02961-780-820
Mail: ed.nolirb-hk@ofni

Anonymous input options exist: Yes

Patient surveys were conducted: Yes

Referral surveys were conducted: No

Wir sind im regelmäßigen Austausch mit den niedergelassenen Ärzten aus dem Umkreis.