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Helios Klinikum Salzgitter GmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Christina Klingenberg

Beschwerdemanagerin

Phone: 05341 -835-1170
Fax: 05341-835-1421
Mail: ed.tiehdnuseg-soileh@grebnegnilK.anitsirhC

Advocates

Angelika Feiner

Patientenfürsprecherin

Phone: 05341 -835-1050
Mail: ed.tiehdnuseg-soileh@rehcerpsreufnetneitaP-ZS

Helga Skott

Patientenfürsprecherin

Phone: 05341 -835-1050
Mail: ed.tiehdnuseg-soileh@rehcerpsreufnetneitaP-ZS

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes