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Helios Klinikum Pirna

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Philipp Smolka

Geschäftsführung

Phone: 03501 -7118-1201
Fax: 03501-7118-1211
Mail: ed.tiehdnuseg-soileh@aklomS.ppilihP

Katrin B. Möller

Geschäftsführung

Phone: 03501 -7118-1201
Fax: 03501-7118-1211
Mail: ed.tiehdnuseg-soileh@relleoM.nirtaK

Katrin B. Möller

Geschäftsführung

Phone: 03501 -7118-1201
Fax: 03501-7118-1211
Mail: ed.tiehdnuseg-soileh@relleoM.nirtaK

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes