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Panorama Fachklinik Scheidegg

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Andrea Hellweg

Qualitätsmanagementbeauftragte

Kurstraße 22
88175 Scheidegg

Phone: 08381 -802-0
Fax: 08381-802-484
Mail: ed.nekinilkhcaf-amaronap@ofni

Johanna Sinz

QB

Kurstraße 22
88175 Scheidegg

Phone: 08381 -802-0
Mail: ed.nekinilkhcaf-amaronap@ofni

Anonymous input options exist: Yes
Patient surveys were conducted: No
Referral surveys were conducted: No