Complaint management
| Structured complaint management was introduced: Yes |
|
Asklepios Standard Beschwerdemanagement |
| Written concept exists: Yes |
|
Asklepios Standard Beschwerdemanagement |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Explanations
Asklepios Standard Beschwerdemanagement
Contact persons
Esther Adamy
Qualitätsmanagement, Beschwerdemanagement
Rosdorfer Weg 70
37081 Göttingen
Phone:
0551
-402-0
Fax: 0551-402-2092
Mail:
moc.soipelksa@ymada.e
Advocates
Vinka Süszer
Ehrenamtliche MitarbeiterInnen und Ansprechpartner in allen nicht-medizinischen Problemen
Rosdorfer Weg 70
37081 Göttingen
Phone:
0551
-402-2240
Mail:
moc.soipelksa@negnitteog.ehcarpsreufnetneitap
|
Anonymous input options exist: Yes Website of the contact form z. B. über die Homepage |
|
Patient surveys were conducted: Yes kontinuierliche Patientenbefragung bei Entlassung seit Okt. 2021 |
|
Referral surveys were conducted: Yes im 3-jährigen Zyklus |