Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Petra Schäfer
Leiterin Stabsstelle Qualitätsmanagement
69168 Wiesloch
Phone:
06222
-55-2029
Fax: 06222-55-1823
Mail:
ed.hcolseiw-nzp@refeahcs.artep
Advocates
Dirk Lorenzen
Patientenfürsprecher
69168 Wiesloch
Phone:
06222
-55-2495
Fax: 06222-55-2484
Mail:
ed.hcolseiw-nzp@rehcerpsreufnetneitap
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
|
Referral surveys were conducted: Yes aktuell ausgesetzt |