Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
|
VA Lob- und Beschwerdemanagement |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: No |
Contact persons
Oliver Klostermann
Stabsstelle Besondere Gefahrenlagen, Deeskalationsmanager
Hospitalstraße 5
66798 Wallerfangen
Phone:
06831
-962-593
Mail:
ed.latipsoh-sualokin-tknas@nnamretsolk.o
Oliver Ulbrich
Qualitätsmanager
Hospitalstraße 5
66798 Wallerfangen
Phone:
06831
-962-474
Fax: 06831-962-465
Mail:
ed.latipsoh-sualokin-tknas@hcirblu.o
Advocates
Raimund Wesely
Extern
Hospitalstraße 5
66798 Wallerfangen
Phone:
06831
-962-0
Fax: 06831-962-465
Mail:
ed.latipsoh-sualokin-tknas@ofni
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |