Paracelsus-Klinik Adorf/Schöneck -Standort Schöneck-

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Die Rückmeldung zum Beschwerdeeingang erfolgt i.d.R. innerhalb von 48 Stunden, die Stellungnahme zum Beschwerdevorgang innerhalb von 7 Tagen.

Margret Wiegmann

Zentrales Lob- und Beschwerdemanagement

Albertplatz 1
08261 Schöneck

Anonymous input options exist: Yes
Website of the contact form

Patient surveys were conducted: Yes
Website for the patient survey

Referral surveys were conducted: No