Asklepios Westklinikum Hamburg GmbH

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Petra Spengler

Qualitätsmanagement und Kommunkation, Beschwerdemanagement- Beauftragte

22557 Hamburg

Anonymous input options exist: No

Patient surveys were conducted: Yes

Referral surveys were conducted: Yes