LWL-Klinik Marsberg (Kinder- u. Jugendpsychiatrie)

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Anne Rabeneck

Beauftragte für Qualitätsmanagement

Bredelarer Straße 33
34431 Marsberg

Anonymous input options exist: Yes

Patient surveys were conducted: Yes

Referral surveys were conducted: Yes