Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Katharina Helwig
Beschwerdemanagamentbeauftragte
Phone:
04223
-71-137
Fax: 04223-71-348
Mail:
ed.ohtro-munets@giwleh
Katharina Helwig
Beschwerdemanagamentbeauftragte
Phone:
04223
-71-137
Fax: 04223-71-348
Mail:
ed.ohtro-munets@giwleh
Advocates
| Anonymous input options exist: Yes |
|
Patient surveys were conducted: Yes Website for the patient survey im gesamten Jahr |
|
Referral surveys were conducted: Yes Website for the referrer survey alle 3 Jahre |