Structured complaint management was introduced: Yes |
Written concept exists: Yes |
Handling of oral complaints is regulated: Yes |
Handling of written complaints is regulated: Yes |
Time targets for acknowledgement are defined: Yes |
Karin Dahler
Stellv. Pflegedirektorin
Phone:
06331
-714-2221
Fax: 06331-714-2203
Mail:
ed.snesamrip-hk@gnutieltsneidegelfp
Sandra Gantert
Stabstelle Haftungs- und Beschwerdemanagement
Phone:
06331
-714-1263
Fax: 06331-714-661263
Mail:
ed.snesamrip-hk@tretnag.ardnas
Anonymous input options exist: Yes |
Patient surveys were conducted: Yes |
Referral surveys were conducted: Yes In den Zentren |