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LVR-Klinikum Düsseldorf - Kliniken der Heinrich-Heine-Universität Düsseldorf

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Peter Enders

Kaufmännischer Direktor

Bergische Landstraße 2
40629 Düsseldorf

Phone: 0211 -922-1000
Mail: ed.rvl@srednE.reteP

Advocates

Ingrid Esken

Ombudsperson

Bergische Landstraße 2
40629 Düsseldorf

Phone: 0211 -922-3000
Mail: ed.rvl@neksE.dirgnI

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes