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Klinik "Helle Mitte" GmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Sebastian Greber

Verwaltungsleitung

Phone: 030 -992885-48
Fax: 030-992885-43
Mail: ed.ettim-elleh-kinilk@reberg.s

Explanations

Herr Lange


Advocates

Bernd Lange

Patientenfürsprecher

Phone: 030 -992885-31
Mail: ed.ettim-elleh-kinilk@rehcerpsreufnetneitap

Anonymous input options exist: Yes
Website of the contact form

Über das Kontaktformular der Homepage unter Weglassen der persönlichen Daten. Anonyme Posteinsendungen möglich.
Patient surveys were conducted: Yes
Referral surveys were conducted: No