Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Susanne Mertes-Büschel
Qualitätsmanagementbeauftragte
Kapellenstraße 30
86154 Augsburg
Phone:
0821
-2412-296
Mail:
ed.munifesoj@ennasus.setrem
Nicole Bähner
Qualitätsmanagementbeauftragte
Kapellenstraße 30
86154 Augsburg
Phone:
0821
-2412-493
Mail:
ed.munifesoj@elocin.renheab
Alina Renner
Qualitätsmanagementbeauftragte
Kapellenstraße 30
86154 Augsburg
Phone:
0821
-2412-493
Mail:
ed.munifesoj@anila.renner
Alina Lepiarczyk
Qualitätsmanagementbeauftragte
Kapellenstraße 30
86154 Augsburg
Phone:
0821
-2412-493
Mail:
ed.munifesoj@anila.kyzcraipel
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |