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Herz-Kreislauf-Zentrum Klinikum Hersfeld-Rotenburg GmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Manja Mohr

Qualitätsmanagement

Phone: 06623 -88-6221
Fax: 06623-88-6262
Mail: ed.grubnetor-zkh@bmq

Advocates

Heike Reis

Patientenfürsprecherin

Phone: 06623 -88-0
Fax: 06623-88-7020
Mail: ed.bew@sier-h.fp

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No