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Asklepios Klinik Pasewalk

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Steffi Kapell

Qualitätsbeauftragte

Prenzlauer Chaussee 30
17309 Pasewalk

Phone: 03973 -23-1813
Fax: 03973-23-1425
Mail: moc.soipelksa@llepak.s

Anonymous input options exist: Yes

anonym, z. B. über die Meinungskarte ohne Angabe von personengebundenen Daten
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes