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Helios Klinik Attendorn

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Monika Pagel

Sekretariat der Geschäftsführung

Phone: 02722 -60-2201
Fax: 02722-60-2420
Mail: ed.tiehdnuseg-soileh@legap.akinom

Advocates

Joachim Adolphs

Patientenfürsprecher, Chefarzt im Ruhestand

Phone: 02722 -60-2201
Fax: 02722-60-2420
Mail: ed.tiehdnuseg-soileh@legap.akinom

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes