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BG Klinikum Hamburg gGmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Stephanie Paul-Möller

Verwaltungsmitarbeiterin

Phone: 040 -7306-47131
Mail: ed.grubmah-kgb@nedrewhcseb-needi

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes