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Krankenhaus Schongau

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Rejhan Selmanov

Abteilung Qualitäts- und Risikomanagement

Phone: 08861 -215-7211
Mail: ed.sw-hbmg-hk@mq

Advocates

Josefine Goroncy

Mittwoch 10.30 - 12.30 Uhr und 14.30 - 16.30 Uhr

Phone: 0170 -4579003-
Mail: ed.sw-hbmg-hk@rehcerpsreufnetneitap

Anonymous input options exist: Yes
Website of the contact form
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes