Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: No |
Contact persons
Heidi Damböck
Pflegedirektorin
Hauptstrasse 55-57
82380 Peißenberg
Phone:
08026
-393-7000
Mail:
ed.obk@kceobmad.idieh
Elke Sellmann-Schmidt
Qualitätsmanagementbeauftragte
Hauptstrasse 55-57
82380 Peißenberg
Phone:
08191
-333-2947
Mail:
ed.obk@nnamlles.ekle
Advocates
Maria Rehm
Patientenfürsprecherin
Hauptstrasse 55-57
82380 Peißenberg
Phone:
08821
-77-0
Mail:
ed.obk@PAG-KML.kinilk
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
|
Referral surveys were conducted: Yes Zuweiserbefragungen werden bedarfsorientiert durchgeführt. |