Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
|
Zeitziel: 10 Tage; Beschwerdebearbeitung: max. 4 Wochen |
Contact persons
Tim Herrmann
Beschwerdemanager
Trettachstraße 16
87561 Oberstdorf
Phone:
08323
-910-8381
Fax: 08323-910-808971
Mail:
ed.ueaglla-dnubrevkinilk@nnamrreh.mit
Jeannine Hsain
Beschwerdemanagerin
Trettachstraße 16
87561 Oberstdorf
Phone:
08323
-910-8971
Fax: 08323-910-808971
Mail:
ed.ueaglla-dnubrevkinilk@niash.eninnaej
Explanations
Sprechzeiten: Di. und Do. 9:00 - 12:00 Uhr; individuelle Gesprächstermine nach telefonischer Vereinbarung möglich
Advocates
Andreas Gröbl
Patientenfürsprecher
Trettachstraße 16
87561 Oberstdorf
Phone:
08323
-910-195
Mail:
ed.ueaglla-dnubrevkinilk@rehcerpsreufnetneitap
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |