Dietrich-Bonhoeffer-Klinikum Standort Neubrandenburg

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Bianka Reimer

Beauftragte für Beschwerdemanagement

17022 Neubrandenburg

Phone: 0395 -775-2144
Fax: 0395-775-192144
Mail: ed.bnkbd@mbv

Anonymous input options exist: Yes
Website of the contact form

Formular zum Ausdrucken und Ausfüllen

Patient surveys were conducted: Yes

Referral surveys were conducted: Yes