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Klinikum Dortmund Nord

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Christine Hard

Beschwerdemanagerin

Münsterstraße 240
44145 Dortmund

Phone: 0231 -953-20717
Fax: 0231-953-20919
Mail: ed.odmukinilk@drah.enitsirhc

Advocates

Barbara Menzebach

Patientenfürsprecherin Klinikzentrum Nord

Münsterstraße 240
44145 Dortmund

Phone: 0231 -953-18026
Mail: ed.odmukinilk@hcabeznem.arabrab

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes