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Klinik des Westens GmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Celina Wilke

Schreibbüro

Bertha-von-Suttner-Straße 5-7
39108 Magdeburg

Phone: 0391 -7333217-
Mail: ed.snetsew-sed-kinilk@ofni

Advocates

Christina Putty

Patientenfürsprecherin

Bertha-von-Suttner-Straße 5-7
39108 Magdeburg

Phone: 0391 -7333217-
Mail: ed.snetsew-sed-kinilk@ofni

Anonymous input options exist: Yes
Patient surveys were conducted: No
Referral surveys were conducted: No