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Klinikum Mittelmosel

Complaint management

Structured complaint management was introduced: Yes

Ja, eingeführt
Written concept exists: Yes

Ja, existiert
Handling of oral complaints is regulated: Yes

Ja, geregelt
Handling of written complaints is regulated: Yes

ja, geregelt
Time targets for acknowledgement are defined: No

Nein, Zeitziele sind nicht schriftlich definiert.

Contact persons

Birgit Mohr

Kfm. Direktorin

Phone: 06542 -97-0
Mail: ed.lesomlettim-mukinilk@ofni

Kerstin Womelsdorf

Qualitätsmanagement-Assistenz der Geschäftsführung

Phone: 06542 -97-0
Mail: ed.lesomlettiM-mukinilk@ofni

Vladimir Lejrich

Pflegedirektor

Phone: 06542 -97-0
Mail: ed.lesomlettim-mukinilk@ofni

Linda Schneider

Pflegedienstleitung

Phone: 06542 -97-0
Mail: ed.lesomlettim-mukinilk@ofni

Wolfgang Meier

Pflegedienstleitung

Phone: 06542 -97-0
Mail: ed.lesomlettim-mukinilk@ofni

Advocates

Helmut Reis

Patientenfürsprecher

Phone: 06542 -97-0
Mail: ed.lesomlettim-mukinilk@ofni

Anonymous input options exist: Yes
Website of the contact form

Ja, vorhanden
Patient surveys were conducted: Yes

Ja, durchgeführt
Referral surveys were conducted: No

Nein, nicht durchgeführt