Klinik Vincentinum GmbH & Co. KG

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Christina Wiedemeyer

Unternehmensentwicklung

Franziskanergasse 12
86152 Augsburg

Anonymous input options exist: Yes

Patient surveys were conducted: Yes

Permanente Patientenbefragung

Referral surveys were conducted: Yes

Einweiserbefragung im Rahmen der Zertifizierung des EndoProthetikZentrums