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Johanniter GmbH - Zweigniederlassung Stendal - Johanniter Krankenhaus Stendal

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Marcel Werner

Qualitätsmanagement-Beauftragter

Phone: 03931 -66-1026
Fax: 03931-66-1049
Mail: ed.nekinilk-retinnahoj.lds@renreW.lecraM

Advocates

Siegfried Wagner

Patientenfürsprecher

Phone: 03931 -66-1905
Fax: 03931-66-7112
Mail: ed.nekinilk-retinnahoj.lds@suahneknarK

Bärbel Kohl

Patientenfürsprecherin

Phone: 03931 -66-1905
Fax: 03931-66-7112
Mail: ed.nekinilk-retinnahoj.lds@suahneknarK

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes