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Krankenhäuser Nürnberger Land GmbH - Krankenhaus Altdorf

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes

VA Umgang mit Beschwerden 06/2020
Handling of oral complaints is regulated: Yes

VA Umgang mit Beschwerden 06/2020
Handling of written complaints is regulated: Yes

VA Umgang mit Beschwerden 06/2020
Time targets for acknowledgement are defined: No

Contact persons

Annett Baumann

Beschwerdemanagement

Neumarkter Straße 6
90518 Altdorf

Phone: 09123180295 -180-295
Mail: ed.grebnreun-mukinilk@nnamuaB.ttennA

Mirella Bege

Beschwerdemanagement

Neumarkter Straße 6
90518 Altdorf

Phone: 09123 -180-395
Mail: ed.fual-hk@egeb.allerim

Anonymous input options exist: Yes

Im gesamten Krankenhaus liegen Feeback Flyer aus.
Patient surveys were conducted: Yes
Referral surveys were conducted: No