Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Anne Sengebusch
Qualitätsmanagementbeauftragte
Dr.-Steudner-Str. 75b
01855 Sebnitz
Phone:
035971
-6-1512
Mail:
moc.soipelksa@hcsubegnes.na
Advocates
Anne Sengebusch
Qualitätsmanagementbeauftragte
Dr.-Steudner-Str. 75b
01855 Sebnitz
Phone:
035971
-6-1512
Mail:
moc.soipelksa@hcsubegnes.na
|
Anonymous input options exist: Yes Website of the contact form Anonyme Beschwerden können sowohl über die Briefkästen auf Station als auch über Kontaktformular Homepage abgegeben werden. |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |